FAQ’s

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Your Burning FAQ’s Answered

Do you have contracts?
Do you have sign-up fees?
What sort of support can I expect from coaches?
Can I pay weekly, fortnightly or monthly?
Can I pay eftpos/cash rather than direct debit?
Are there any transaction fees on top of the membership?
Can I put my membership on hold if I can’t make it and how long for?
What’s the process if I need to cancel?
Can I come for a drop-in class if I am in town travelling?
Can I come in to try a class?
Do you have a shower facility?
Do you have contracts?

We don’t believe in contracts. We want you to stay and continue to train at Anchor Fitness HQ, because you love it and because you get results. If you need to exit your membership, or if you think Anchor Fitness HQ, is not right for you, no problems. You can cancel any time. No questions asked. No hassles.

Do you have sign-up fees?

We know that getting started with healthier choices can be really tough, and many people usually fail on their promises to get fit, and some even have countless attempts to keep healthy. That’s why we don’t charge for sign up fees. We want to make your journey to starting at the gym as easy as possible.

What sort of support can I expect from coaches?

Unlike most gyms, we actually care when you can’t come in to class. You’re more than a number or another ‘customer’ to us. We are all together on this journey to become healthier and fitter, and we simply love doing life together. At Anchor Fitness HQ, it’s always people first and fitness follows.

Can I pay weekly, fortnightly or monthly?

We offer weekly, fortnightly or monthly payment options to suit.

Can I pay eftpos/cash rather than direct debit?

Direct debit is one of the easiest ways to ensure you keep up with your membership payments each month. To discuss an alternative arrangement, please contact us.

Are there any transaction fees on top of the membership?

Credit cards and debit cards incur an integrated per transaction pricing of 1.75% + A 0.30c

Can I put my membership on hold if I can’t make it and how long for?

You are able to put your membership on hold for up to eight weeks if you are injured, busier than usual or expecting to spend time out of town. Please complete a membership holds form. Please allow 2 weeks for our team to process.

What’s the process if I need to cancel?

To cancel your membership, complete the cancellation request form on our website two weeks before you plan to stop coming to our gym. Once submitted of our friendly team will contact you to confirm your cancellation.

Can I come for a drop-in class if I am in town travelling?

If you are an experienced CrossFitter who is travelling from out of town then we would love to host you. Please get in touch to make sure we have a spot available in the class for you. Our casual fee is $20 per visit. We do accept cash or tap and go payment.

Can I come in to try a class?

Yes, we don’t just offer but encourage people to come down and see what we all about so get in touch to organise your free trial class.

Do you have a shower facility?

Yes, we do and you are welcome to use it if you need to get ready for work after a workout.

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